Teacher Answers · Counselling

What counselling skills should teachers learn?

A practical answer for educators and prospective learners from London College of Teachers.

Short answer

Teachers benefit from active listening, calm questioning, empathy, boundaries, basic problem clarification and knowing when and how to refer a learner for specialist help.

What this means in practice

In school settings, the teacher is often the first adult a learner approaches. A useful response can involve listening without interrogation, acknowledging the concern, checking immediate safety and following school safeguarding or referral procedures.

The purpose of counselling skills for teachers is not to turn teachers into therapists. It is to improve first-line support and professional communication.

What should you check before deciding?

  • Active listening and non-judgemental responses
  • Safeguarding and confidentiality limits
  • Referral procedures
  • Documentation and professional boundaries

Important distinction

Teachers should not provide therapy or clinical diagnosis unless separately qualified and authorised to do so.

Related LCT pathway

LCT counselling courses focus on practical support skills for educators and related professionals.

Explore Counselling for Educators
Editorial information
Written byLondon College of Teachers Academic Team
Last reviewed9 August 2026
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